Performance and Planning Specialist I - Drug & Alcohol

SUMMARY

The Drug and Alcohol Performance and Planning Specialist I assists the Office of Drug and Alcohol, under the general direction of the Performance & Planning Administrator and Performance and Planning Coordinator, in the data and program analysis, monitoring, planning, coordination, and implementation of community drug and alcohol programs. 

This position is situated in the Office of Strategy Management (OSM) in the Department of Health and Human Services which uses a person-centered, holistic and integrated approach to collaboratively provide an accessible network of resources that support Montgomery County residents.  As part of OSM team, the Specialist works collaboratively with all other HHS Offices. Work is performed with a high degree of independent administrative judgment. 

Additional responsibilities include program and policy development, implementation and monitoring of state and federal mandates and regulations, and other administrative duties. Completes all other tasks as assigned by Administrators of the Offices of Performance and Planning and Drug and Alcohol.                             

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reporting to the Administrator of the Office of Performance and Planning (OPP), the Specialist:
• Effectively upholds, cultivates and communicates HHS core values, culture and strategic imperatives, ensuring they are operationalized in all areas of oversight. 
• Develops and manages initiatives with measurable outcomes.
• Works with the Office of Drug and Alcohol to implement valid, reliable, and scalable processes to capture outcomes for use in quality improvement and value-based contracting. 
• Conducts service verification against claims paid and vendor documentation.
• Works closely with the Office of Finance and Administration if fiscal discrepancies are found during monitoring activities.
• Demonstrates proactive problem solving and ensures management of issues and trends.
• Maintains alignment with the Office of Strategy Management and Drug and Alcohol. 
• Other duties as assigned.

SPECIALIZED DUTIES AND RESPONSIBILITIES
• Responsible for performance management oversight for all contracted providers of Drug and Alcohol services with provider monitoring, evaluation and site visits of contracted services to ensure program fidelity and/or quality of service delivery.  
• Works with the Office of Drug and Alcohol to develop policies and procedures to ensure program effectiveness as it related to provider monitoring and compliance. 
• Create annual monitoring overview for Program Office that highlights provider strengths and weaknesses during monitoring visits. 
• Oversee and be responsible for compliance with Department of Drug and Alcohol Programs (DDAP) as it relates to annual SCA monitoring requirements. 
• Work with SCA staff to ensure that work statements are updated annually and monitoring that the provider includes the standards set forth in the work statement. 
• Works with the Office of Drug and Alcohol, the Office of Managed Care Solutions, and providers to develop, review, and analyze Performance Based Metrics Report. Makes recommendations to program office based on those findings.   
• Develops reporting formats and summaries as well as year-end report; reviews regular reports and provides independent analysis and trending of data as well as qualitative reviews. Services for analysis include case management and outpatient. 
• Complete a cost analysis breakdown of services and provide recommendations to the program office. 
• Fosters collaborative relations between the Office of Drug and Alcohol and contracted service providers through effective communication and timely problem-resolution.  
•Provides ongoing consultation and technical assistance to service providers. 
•Attend meetings as assigned, to include SCA monthly staff meeting.                                
•Other duties as delegated.       

PREFERRED SKILLS
• Effective interpersonal, verbal & written communication skills.
• Negotiation/conflict resolution skills.
• Organization & time management skill.
• Problem solving skills/techniques.
• Short & long range planning techniques. 
• Ability to establish and maintain effective working relationships.
• Excellent analytical and planning skills.
• Excellent presentation skills.
• Computer proficiency required for basic computer programs including but not limited to Microsoft Office, Word, Excel and Outlook. 
 

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• BA/BS in Human Services, or related studies with 1+ years of relevant experience in program monitoring.
• Drug and Alcohol experience required. 
• Data analysis experience preferred.
• Experience with Microsoft products, data systems and report writing.
• Excellent oral and written communication skills. 
• Ability to network, research and pursue opportunities for partnership.  
• Experience with public speaking.
• Active Driver’s license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand; walk; sit; talk and hear.? The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl.? The employee must occasionally lift and/or move up to 25 pounds.? Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.